Your order will be processed and despatched the same day where possible (excluding Saturday and Sunday).
There may be a delay if delivery address is not the same as card holders billing address or circumstances out of our control.
You can track your order from your account area. Log-in to your account via a link on every page of our website. We stock all the products we display with only a few exceptions. We will update you via email if we are temporarily out of stock or if there is any kind of problem with your order.
Please allow 7 days after shipping before contacting our despatch department.
We can not ship some products to remote areas of Australia. It may be possible for these customers to organise their own delivery arrangements.
All new products are insured against damage in transit. All deliveries MUST be checked on receipt. In the unlikely event that your product has been damaged in transit, we ask our customers to visually check the outer box before signing for the delivery. If there is any sign that the packing is damaged, please sign as 'box damaged'.
Please inspect your product after delivery as any damage or shortages must be reported to us within 24 hours after delivery by email.